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Frequently Asked Questions

 

Is your agency properly licensed?

Yes.  Frontline Investigations & Surveillance LLC is licensed to conduct private investigations and provide security services throughout Indiana and Ohio.  Our investigators are also licensed and bonded bail recovery agents.

 

Does your agency carry liability insurance?

Yes.  Our agency is bonded and insured to protect our clients, as well as our investigators.

 

Why does your agency require a retainer?

Investigative agencies normally require a retainer to protect the client and the agency.  The retainer is the contract between the client and the agency that outlines the terms and conditions, including fees, of the services requested.  The upfront retainer fee is dependent upon the services to be performed and is used to budget the investigation. 

 

Do I need to speak with an attorney prior to hiring a private investigator?

No.  If you require the services of a private investigator, the decision to hire one is totally up to you; however, there are circumstances that legal advice may be helpful and you should strongly consider speaking with an attorney if you are not familiar with the laws applicable to your situation. 

 

Can you guarantee you will get results?

Absolutely not and don’t ever hire an agency that claims they will.  We never guarantee any kind of results. Our agency doesn’t ‘create’ answers. We will give 110% effort to get you the information you want and need and we’ll do everything in our power to help your case.

 

Is all communication with a client kept confidential?

Yes.  Unless there is a legal obligation to release or identify a client, all information between a client and our agency is held in strict confidence.

 

If I choose to hire your agency, what is the next step?

Once you have decided to retain Frontline Investigations for your case, you will need to complete a Client Intake Form which gives us specific information about yourself and your case, read and sign our Investigative Services Agreement, as well as read and sign a Confidentiality Agreement.  We require payment upfront in the form of a retainer, which can be made directly through our website, before we initiate your case. All cases will then begin within 72 hours.  Our clients can check the progress of their case at any time through our online case management system after being provided a username and password.

 

 
 

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1232 West Kemper Road
Cincinnati, Ohio 45240
(513) 718-2794 Office
(800) 975-7130 Toll Free
Ohio License #201021001657

17437 Carey Road
Westfield, Indiana 46074
(317) 399-9105 Office
(800) 975-7130 Toll Free
Indiana License #PI21000529

Our Company

We are a full service investigation agency licensed by the State of Indiana and the State of Ohio. Our agency provides accurate and confidential services based upon 30 years of combined law enforcement and corporate investigations experience. We have built a sound reputation in providing clients with the most professional and reliable services available. Read More

Client Testimonials

  • Having worked with the investigators at Frontline Investigations on a number of occasions over the years, I have always been impressed by their diligence, commitment, and their ethical approach to business. Their positive attitude, even during high stress situations and tight deadlines, has gained our respect. 

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